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Customer Reviews.

service

2

Great for sales but poor for service- not informed of weathered tyres.

05 January 2020

sales

5

Everything went very smooth

02 January 2020

service

5

Abbie and the Team were very efficient and informative.

02 January 2020

service

1

I called to talk to Michael, he was not in, the receptionist suggested ask a colleague to call me back, never heard anything back since.

01 January 2020

sales

5

My Sales person, Tom Smith, was knowledgeable and personable and talked me through all my options

29 December 2019

service

4

Failed to sign the health check report

29 December 2019

service

5

Nice polite people away

24 December 2019

service

5

I had a video

22 December 2019

service

4

We were delighted with every aspect of our recent service experience. One small improvement could be with the diagnostic video quality. By comparison with other brands we experience, the one we received appeared to be a little rushed and perfunctory.

22 December 2019

service

5

Failed MOT and couldn't drive car away. Special effort made to source me a loan car until parts were delivered and fitted the next day.

22 December 2019

sales

5

It was great!

20 December 2019

service

5

Although there was a small problem this was dealt with quickly and satisfactorily.

18 December 2019

sales

5

Amazing salesmen always go the extra mile and always pull out all the stops to make sure your completely happy. If your not by the time you walk out your overwhelmed with the professional service your given. AMAZING Lewis & Tom

17 December 2019

service

5

Good time frame on work carried work carried out.

17 December 2019

service

2

Booked a pit stop service , then told it would take 2 hours, hardly a pitstop

16 December 2019

service

5

all the Mini team were first class ; would have been a 5 but for a bad call with a receptionist over in the BMW showroom

16 December 2019

service

5

As above great all round experiance

14 December 2019

service

1

The time it takes for my call to be answered, the way the call is then answered and the service given at the point of call, appalling!

13 December 2019

service

5

Professional

12 December 2019

service

3

The actual mileage on my service bill was incorrect, putting double the miles on the car. I was told this would be corrected and a new bill sent. More than three weeks on and the revised bill has not arrived. Very disappointing.

12 December 2019

sales

5

Louis was very professional and helpful

09 December 2019

service

2

There are three scratches on the inside door which were not there before service and I have to take the car back to rectify problem as stated above with boot open warning

08 December 2019

sales

5

There wasn't one moment when I thought about pulling out of getting the Mini Cooper, all the information given to me was helpful and any questions asked were answered.

03 December 2019

sales

5

Everything was so smooth and simple !

03 December 2019

service

5

Once the problem with my car was diagnosed the mechanics replaced the parts the same day so I had my car back sooner than expected.

03 December 2019

service

5

Service was excellent. The people I dealt with were all friendly and helpful. They acknowledged me when I came in and made me feel comfortable right away.

02 December 2019

service

3

I thought the cost of draining and refilling the radiator was a bit excessive

02 December 2019

service

4

It was good , just a few aspects to be a little better ... the level of fuel in the courtesy car , the insurance excess on the courtesy car and the level of cleanliness of the hovering .... why only mats to be hovered rather than the whole cabin ...

30 November 2019

service

5

The customer service rep Michael was super helpful and responsive. When I had an issue with the car afterwards he was super quick to help put it right. I felt well looked after.

29 November 2019

service

5

They didn't have a spare tire but they ordered it on the same day and my car was ready to go by the end of the day.

29 November 2019

sales

5

No hard sell. Everyone in the sales team friendly. Mini found to suit my requirements.

29 November 2019

sales

5

Everything was as promised

27 November 2019

service

3.5

Service completed as arranged I asked for my car not to be washed, which it wasn't, but water drops/marks were left where the screen wash had been tested

26 November 2019

service

5

Very efficient

24 November 2019

service

5

Speedy service.

24 November 2019

service

4

It was good

24 November 2019

service

5

Work completed out within time and comprehensive video sent

23 November 2019

service

5

Collection and delivery of my car was very convenient. Video of my car after service always appreciated.

21 November 2019

service

4

I thought that the Video of the service taking place was very innovative, but the price was very high.

18 November 2019

service

5

Good experience, as expected.

18 November 2019

service

5

Dealt with my enquiry promptly.

18 November 2019

sales

5

Just made it a great mini experience. I'd do it again

16 November 2019

service

2.5

I booked my car in for an MOT at eight am and waited for it. The time for collection on the docket had been listed as 4 p.m.! So I sat waiting for a car that had been finished but parked. No wash or vac and no apology from the girl on the desk.

16 November 2019

sales

5

I made some late changes to spec of car ordered and centre sales staff went out of their way to make sure I ended up with the car I wanted, despite work this put on them.

14 November 2019

service

2

250 characters isnt enough!

13 November 2019

service

5

Cannot rate them highly enough. They always go the extra mile to provide a great service.

11 November 2019

sales

4

Wanted a mini and bought a great example but 48 hour test car had so many extras that I'm a little disappointed with the spec of mine now

10 November 2019

sales

5

Steph was exceptional. Always happy to answer questions via email and always had my best interests in mind.

09 November 2019

service

5

Friendly, efficient, offered helpful advice and kept me infomed.

09 November 2019

service

5

The Video I received of underside of the Mini was very informative.