Perfect service beforehand, during and after purchase.
Booked and completed very simply.
Because you were able to fit Lucy in long before Colchester
Please see above comments
Very helpful attitude of all staff.
Took my car in for a safety recall. The car was ready within the timescale promised. Communication was good and I got my car back cleaned and valeted.
Very happy with the service.
The customer service for the servicing was extremely poor. The assistant Olivia told me she would ring me when the service was complete and didnt and then when I asked if the service went ok she said yes,without pointing out that there was a problem
Enjoyed purchasing our new mini , and was made to feel welcome ??
Salesman was good, spent time explaining & answering my questions
Marked as washed and cleaned inside and neither had actually been done!
Employee excellent at providing and understanding what I wanted. Also delivery was on the estimated date.
Car serviced promptly, courtesy car offered and accepted. Car returned washed and clean
You lost out on a top score as there were no drinks offered I had petrol of 13 miles in the car I picked up for the day although I was compensated when I returned
Car drop off - 30 mins wait just to hand over keys, being ignored during the wait was not good, but the actual service , the pick up , car clean all first class thank you
I must say if I have a problem they will fit me in right away
Very satisfied overall big: Yasmin did not know all of the features on the car. I asked her if the car had a couple of features, she said no but I found out myself that it did. Also my wing mirror was cracked upon collection but was fixed within 2 wk
Although the computer system was not working when I arrived at 08.00, the team checked me in manually and my car was still completed within 2 hours
Very good service
polite and happy with staff
I love my mini and it arrived early staff very friendly.
Great to see a video of my car with explanations.
Everything was completed on time and was kept up to date
Excellent and helpful service
Great customer service, very friendly staff and work was completed early
Well, I havent got my new car yet, as the wrong colour was ordered. Obviously it was extremely disappointing, but a new car was ordered immediately. I know I am ultimately getting a better car, but initially no apology was forthcoming.
Very pleased with the service received
Nothing negative atall
No complaints at all.
the report showed the wrong information in the header i.e.. wrong mileage, wrong service detail... was told 'system' couldn't correct this.
Cooper Chelmsford carried out what was required on the day of the service and kept me informed of both that and of any advisory work in the future.
My car was damaged in transit and I wasn't told until 30 mins before arranged pick up time.
Great service, polite and professional
Satisfied on this occasion but an issue with the convertible roof has never been rectified.
All very smooth. Only thing disappointed with is the £500 delivery charge!
I feel I got a good deal for the car I purchased, this wasnt what I had planned as the aim was to purchase a second hand car but there was no hard sell to get me to buy the new model it naturally ended that way.
I cannot find anything to fault in my entire experience.
They were friendly & efficient. The service rep explained the process so I knew what to expect.
I like the video clip your engineer sends showing any issues they have found and when you had to keep my car an extra day i was contacted and informed straight away which is a good service in my opinion keeping the customer up to date.
Looked after whilst in the showroom and not chased into making any rash decisions.
The garage usually calls me to advise if any work is required but they didnt on this occasion which was annoying.
Service all good, car did not come till one day later, but as I a free hire car from Cooper this caused no problems
Work required carried out under TLC agreement. Video inspection of underside of car, plus tyre wear included
Booked at waiting service. Told 90 minutes to wait which was absolutely fine. The car was still outside the workshop 45 minutes later. Ended up being there waiting for it for 160 minutes even though no servive issues! ??