The product was excellent
The product was excellent
Very helpful customer service and work on car done promptly
Worked completed and carried out to our complete satisfaction
Car came back serviced and sparkling clean
Felt very safe in current Covid pandemic, staff knowledgable And helpful
Louis kept me informed of the time scale of delivery. On collection, I was concerned that I hadn't been able to arrange Insurance. Louis researched Mini's insurance for us, which was very competitive, and helped me to the complete the forms.
Great service and help by Tom and stephenie at chelmsford.
The main salesperson I dealt with, Louis Hobday, was professional, informative and very helpful.
The staff were incredible, the man who greeted was extremely helpful and friendly. I had somewhere comfortable to sit and wait. Also - I have never received a health check video after an MOT before - this was a fantastic touch!
Took in at 11 done by 1:30
Purchase was swift and easy, and the delivery of my car came x2 weeks earlier than expected. Everything went smoothly on the day of collection and Steph took the time to help familiarise me with my new car.
The whole process was made to feel very straightforward and enjoyable. The email updates on my car's progress really added to the experience.
Work carried out to my full satisfaction
I always purchase my cars from Cooper Chelmsford. The staff are helpful and friendly. The manager Glen Berry has a excellent team around him
Tom the sales person kept us fully informed from the point of ordering ,he was extremely knowledgeable about the product which helped when choosing options. Handover went extremely smoothly no issues very happy
Really good service and helpful staff.
Quick and easy. Most paperwork was sent and signed beforehand
Very efficient service
Gemma Kilbourn was great from beginning to end. Kept me informed every step of the way.
Natasha Oliva went out of her way to make everything run smoothly. Very helpful.
Staff very friendly and courteous.
Quick service, able to complete service as requested
The Service Agent Natasha was extremely professional and polite when recently dealing with us. Above all she listened to our concerns and addressed them to our complete satisfaction.
I was contacted about changing my car and we went to have a talk. Lewis knew what we were interested in and the figures he gave us were perfect
The sales and finance staff communicated regularly. They were very polite, clear and accurate in their communication.
Gemma was helpful, informative and guided me to the right choice of car.
Arrived without an appointment and seen immediately
As above, a very friendly team that work hard. Spirits always seem high and they all have a sense of humour which is important especially now. I did email Emma the manager there expressing how impressed I was with the team there. Very nice group!
First service done and car returned nice and clean
Very friendly, courteous service
Tom Smith and the team were extremely helpful in making sure the whole process went smoothly in purchasing my new mini.
Kept in the know all day and dealt with professionalism.
Staff were friendly and helpful. They made the whole process easy.
Needed the car quickly for work so had a dead line which was reached
The lady who I spoke to when booking my service was very helpful and explained my service options.
My test was 10:30am, I was told it would be ready mid day. It was ready at that time.
Good service and kept informed of progress. Would recommend
Kept up to date every step of the way
We were given a very good service, that we have come to expect.
Great service from the whole team
The level of communication between Cooper and the client was excellent. All the quotes were adhered to and there were no surprises, which is good. Time keeping was excellent.
Gemma made the delivery of my vehicle so special, i have never brought a brand new car before and she pulled out all the stops to ensure it was a fantastic experience!
Helpful, friendly, knowledgeable staff.
Excellent service and team
It was problem free.
After I had configured my mini Stephanie looked for a stock one she came back with a number of options all with what I wanted and more. I was able to pick up my new car within a week
Staff were amazing. Spent time with me checking a mark on my car with the paperwork completed when I dropped it off. Nothing is too much trouble.