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Customer Reviews.

sales

5

The product was excellent

19 November 2020

service

5

Very helpful customer service and work on car done promptly

19 November 2020

sales

5

Ran smoothly

17 November 2020

service

5

Worked completed and carried out to our complete satisfaction

17 November 2020

service

5

Car came back serviced and sparkling clean

16 November 2020

sales

5

Felt very safe in current Covid pandemic, staff knowledgable And helpful

13 November 2020

sales

5

Louis kept me informed of the time scale of delivery. On collection, I was concerned that I hadn't been able to arrange Insurance. Louis researched Mini's insurance for us, which was very competitive, and helped me to the complete the forms.

13 November 2020

sales

5

Great service and help by Tom and stephenie at chelmsford.

12 November 2020

sales

5

The main salesperson I dealt with, Louis Hobday, was professional, informative and very helpful.

11 November 2020

service

5

The staff were incredible, the man who greeted was extremely helpful and friendly. I had somewhere comfortable to sit and wait. Also - I have never received a health check video after an MOT before - this was a fantastic touch!

11 November 2020

service

4

Took in at 11 done by 1:30

07 November 2020

sales

5

Purchase was swift and easy, and the delivery of my car came x2 weeks earlier than expected. Everything went smoothly on the day of collection and Steph took the time to help familiarise me with my new car.

07 November 2020

sales

5

The whole process was made to feel very straightforward and enjoyable. The email updates on my car's progress really added to the experience.

05 November 2020

service

5

Work carried out to my full satisfaction

02 November 2020

sales

5

I always purchase my cars from Cooper Chelmsford. The staff are helpful and friendly. The manager Glen Berry has a excellent team around him

02 November 2020

sales

5

Tom the sales person kept us fully informed from the point of ordering ,he was extremely knowledgeable about the product which helped when choosing options. Handover went extremely smoothly no issues very happy

30 October 2020

sales

5

Really good service and helpful staff.

29 October 2020

sales

5

Quick and easy. Most paperwork was sent and signed beforehand

28 October 2020

service

5

Very efficient service

27 October 2020

sales

5

Gemma Kilbourn was great from beginning to end. Kept me informed every step of the way.

27 October 2020

service

5

Natasha Oliva went out of her way to make everything run smoothly. Very helpful.

26 October 2020

service

4

Staff very friendly and courteous.

26 October 2020

service

5

Quick service, able to complete service as requested

26 October 2020

service

5

Fully satisfied.

22 October 2020

service

5

The Service Agent Natasha was extremely professional and polite when recently dealing with us. Above all she listened to our concerns and addressed them to our complete satisfaction.

20 October 2020

sales

5

I was contacted about changing my car and we went to have a talk. Lewis knew what we were interested in and the figures he gave us were perfect

19 October 2020

sales

5

The sales and finance staff communicated regularly. They were very polite, clear and accurate in their communication.

18 October 2020

sales

5

Gemma was helpful, informative and guided me to the right choice of car.

16 October 2020

service

5

Arrived without an appointment and seen immediately

16 October 2020

service

5

As above, a very friendly team that work hard. Spirits always seem high and they all have a sense of humour which is important especially now. I did email Emma the manager there expressing how impressed I was with the team there. Very nice group!

13 October 2020

service

5

First service done and car returned nice and clean

12 October 2020

sales

5

Very friendly, courteous service

11 October 2020

sales

5

Tom Smith and the team were extremely helpful in making sure the whole process went smoothly in purchasing my new mini.

09 October 2020

service

5

Kept in the know all day and dealt with professionalism.

06 October 2020

sales

5

Staff were friendly and helpful. They made the whole process easy.

06 October 2020

sales

5

Needed the car quickly for work so had a dead line which was reached

05 October 2020

service

5

The lady who I spoke to when booking my service was very helpful and explained my service options.

04 October 2020

service

5

My test was 10:30am, I was told it would be ready mid day. It was ready at that time.

02 October 2020

service

5

Excellent

26 September 2020

service

4

Good service and kept informed of progress. Would recommend

26 September 2020

service

5

Kept up to date every step of the way

25 September 2020

service

5

We were given a very good service, that we have come to expect.

25 September 2020

sales

5

Great service from the whole team

19 September 2020

service

5

The level of communication between Cooper and the client was excellent. All the quotes were adhered to and there were no surprises, which is good. Time keeping was excellent.

18 September 2020

sales

5

Gemma made the delivery of my vehicle so special, i have never brought a brand new car before and she pulled out all the stops to ensure it was a fantastic experience!

18 September 2020

sales

5

Helpful, friendly, knowledgeable staff.

12 September 2020

service

5

Excellent service and team

06 September 2020

sales

4

It was problem free.

01 September 2020

sales

5

After I had configured my mini Stephanie looked for a stock one she came back with a number of options all with what I wanted and more. I was able to pick up my new car within a week

31 August 2020

service

5

Staff were amazing. Spent time with me checking a mark on my car with the paperwork completed when I dropped it off. Nothing is too much trouble.