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Customer Reviews.

sales

3

At times during my Enquiry about changing my Mini I felt pressured by the sales team to do the deal there & then & I was told that the deal was only available for that day only. In fact, the deal I got was the very first one offered months later!

14 March 2019

sales

5

I was satisfied.

13 March 2019

sales

5

Helpful friendly staff who made the whole process of buying a new car easy, from the initial purchase to delivery of my new car.

11 March 2019

service

5

as always - good service.

10 March 2019

service

5

everything good and car cleaned as well.

09 March 2019

service

5

The same as my first answer excellent service , I would say it has improved since I bought my car six years ago.

08 March 2019

sales

3.5

Up until collection I was very satisfied with the service, however, on collection day there were a couple of minor things missing from the car that was a disappointment.

06 March 2019

service

5

All good in all aspects

05 March 2019

sales

5

We choose the one we wanted, we bought it, it was constructed, it was delivered to the showroom and we drove it away - what more could anyone want!

03 March 2019

service

1

I was left without a loan car and three times I went back to mini and every time after leaving my car there, I had to walk home. I had no customer service at all.

02 March 2019

sales

5

Was very smooth and easy

01 March 2019

service

5

Picked car up,and brought back,good service.

01 March 2019

service

2.5

If repair hadn't been completed satisfactorily it would have been lower. See above.

01 March 2019

service

2

Very impersonal

01 March 2019

service

2

I asked the service desk to look at a fault with the car and they did not fix the issue

01 March 2019

service

5

Just an easy process with no issues.

27 February 2019

service

2

mistakes made on the service records, incorrect statement made on the vehicle check sheet

25 February 2019

service

5

Thorough and courteous Easy to arrange and complete

22 February 2019

service

5

had some repairs done .and was vert well look after

19 February 2019

service

1

Didn't complete work booked and failed to advise on MOT point. Have not followed up on booking to complete all work required.

18 February 2019

service

4

I have a prepayment service agreement so nice not to have to pay anything for work undertaken

18 February 2019

service

1

The service adviser was not helpful and needs a lesson in customer relations in my opinion.

17 February 2019

service

5

Good assistants Custerman care

17 February 2019

service

4

Took 2 days but lovely clean.

17 February 2019

service

2

Although on the day people were OK. What happened before, including being told there was no car hire, giving me the wrong day for the service, has made me dissatisfied

16 February 2019

service

2.5

Again the cleaning end product was not good on both occasions

16 February 2019

service

2

Asked for items to be looked at and was not really given satisfactory answers. I.e. what is the latest version of sat nav and do I have the latest? Maps are over 5 years old. D Surely an update has been issued?

15 February 2019

sales

5

Good staff at Chelmsford

12 February 2019

service

1

Very poor customer care yet you seem to like boasting about it.

12 February 2019

service

1

See above. Booking process diabolical, hire car unacceptable

11 February 2019

service

5

Efficient and friendly

07 February 2019

service

1

The problem has not been fixed and I spent far more than expected. Taken 10 calls to speak to the Service Manager. Still not fixed.

07 February 2019

service

1

Failed to complete service

07 February 2019

service

1

As per my first answer. The fact I was told the mini service manager would call me and I am still waiting for that call says it all.

05 February 2019

service

4

No issues with service on the day. 2-3 week wait for a loan car made booking difficult as had to wait for 3 hours. Also one of issues found 18 months after car purchase was concerning given how new car is. Everything else was fine though.

03 February 2019

service

3

Work was done on Mini but it should not have been faulty in the first place. Was on the way into work when the car's gearbox went so had to miss a day of work and as I'm self employed that would have been around £150 for that day

03 February 2019

service

5

Everything was completed perfectly and on time

01 February 2019

service

2

I was told that a service engineer whould contact me no one did and that’s not the first time

23 January 2019

service

1

Didn't solve the problem, very slow, appalling communication and extremely poor customer service.

19 January 2019

service

2

As the car was returned dirty and the service light is still illuminating, plus the hire car had all sorts of warning lights and clearly needed a service, I wonder what attention they actually did give my car? Was it actually serviced?

15 January 2019

service

4

Video great to show service checks.

15 January 2019

sales

4

I would have appreciated a chance to go through the accessories more carefully. As having taken delivery of the car, I sorely miss the parking sensors and reverse camera, which were standard on my previous car.

14 January 2019

service

1

Please see my answer above.

14 January 2019

sales

5

It was

10 January 2019

sales

5

Perfect service beforehand, during and after purchase.

07 January 2019

service

4

Booked and completed very simply.

05 January 2019

service

4

Because you were able to fit Lucy in long before Colchester

04 January 2019

sales

5

Very helpful attitude of all staff.

02 January 2019

service

5

Took my car in for a safety recall. The car was ready within the timescale promised. Communication was good and I got my car back cleaned and valeted.

02 January 2019

service

3

Please see above comments