Dealt with my enquiry promptly.
Dealt with my enquiry promptly.
I thought that the Video of the service taking place was very innovative, but the price was very high.
Good experience, as expected.
Just made it a great mini experience. I'd do it again
I booked my car in for an MOT at eight am and waited for it. The time for collection on the docket had been listed as 4 p.m.! So I sat waiting for a car that had been finished but parked. No wash or vac and no apology from the girl on the desk.
I made some late changes to spec of car ordered and centre sales staff went out of their way to make sure I ended up with the car I wanted, despite work this put on them.
250 characters isnt enough!
Cannot rate them highly enough. They always go the extra mile to provide a great service.
Wanted a mini and bought a great example but 48 hour test car had so many extras that I'm a little disappointed with the spec of mine now
Steph was exceptional. Always happy to answer questions via email and always had my best interests in mind.
Friendly, efficient, offered helpful advice and kept me infomed.
The Video I received of underside of the Mini was very informative.
Gemma was very friendly and efficient- nothing was too much trouble - a great asset to the team
Happy with mot
A major service that was supposed to take 3hrs+ was done in around 1.15 hrs raised questions as to whether a full service had truly taken place as whilst we were out, we got text showing a health check being carried out. When did other checks happen?
From start to finish it's just great. From the initial booking in the MOT to the contact in between plus the video you get - just great!
Service and some minor issues with the car were resolved fully, Excellent staff kept us informed fully throughout.
All sorted in good time and with deals that were completely agreeable
Sean was so helpful and informative (for someone who didnt have a clue what she was doing)
The Sales Executives, Gemma, Emma and Tom, were very helpful and knowledgeable.
Tim Smith was extremely courteous and helpful. He explained everything in detail, worked out the best deal he could get for me and did not pressurise me in any way.
They could not have been more helpful
We was so pleased with Louis that helped us purchase our new mini
Very friendly staff Lewis and Thomas extremely helpful
straightforward efficient "fuss free" service
There are not enough characters for me to explain. I tried by ran out of space to give a full explanation
Friendly and well informed staff who went the extra mile to give me the car I wanted.
Couldn't fault the Mini Centre. They go the extra mile.
Always a polite & informative team at mini Chelmsford. Swift service from my initial phone call/ interest in charging cars to the handover!
Easy booking, fast service, comfortable waiting area & coffee.
Still can't set charging for off-peak tariff
Car fixed quickly
Speedy, honest service.
No where to park at the drop off point. Pouring with rain and a long way to walk.
Its virtually a new car less than 8000 miles after 3 years. I do not expect any problems
Service was completed to a high standard. Don't like the way admin dealt and spoke to me
MOT was carried out efficiently and in a timely fashion.
Stephanie Rose was on point and Tom sorted out a great deal
Just a overall bar service
Car was ready by 1pm. Video was sent to us to view. Car was clean and ready for collection.
No problems with anything, drop off pick up, courtesy car useful
There was an outstanding issue with my car but once I made customer service aware of this, they got back to me immediately to ask when I could bring the car in for the issue to be rectified.
Assessed what needed doing and only did the work required. No hard upsellibg
Very friendly and attentive staff, the vehicle was returned in good time and looking very nice.
Great service from Louis and tea Good coffee lol
Very good, although car did have wrong number plate on when I came for collection!
always polite and professional
Great communications and customer service
Service department was excellent communication fantastic and kept us updated throughout.