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Customer Reviews.

service

3.5

Only reason is it is not 5 stars is I need to go back to the dealership to get the service light switched off as it is still red

10 June 2019

sales

5

Everything was done quickly and easy. The sale was done through phone calls and emails which suited me because of work commitments and the car was delivered too

10 June 2019

service

4

I waited for the car whilst it was serviced and it was completed on time.

09 June 2019

sales

5

Gemma was really helpful, she made the whole process exciting and very straight forward!

08 June 2019

sales

2

Missing options that we were told would be on the car (pending remedy by the dealer). Salesperson lacking knowledge of her products.

06 June 2019

sales

5

Easy and quick.

05 June 2019

service

4

Very friendly kept informed. Car took exectly the length of time said when booked in

05 June 2019

service

5

My car was in for brake fluid change, 3 year warranty services etc and as above although a challenging day, Olivia was extremely helpful.

04 June 2019

service

1

Had asked that the air conditioning be looked at as it has a distinct smell of manure when on. Only to be told that there the person that checked it said there was no smell. I questioned this, but no reasonable response given.

30 May 2019

sales

5

All the staff were amazing and gave 5 star service.

27 May 2019

service

2

The service department is completely understaffed and not very customer focused pls see earlier comments.

24 May 2019

service

4

Everything was fine

23 May 2019

service

5

The service team were very polite and helpful and very impressed by the video from the technician.

23 May 2019

service

2

I have a brand new car with an exhaust fault for which they ordered the wrong part twice, involving me in several visits

18 May 2019

service

3

I have always loved coming to mini Chelmsford but the last few times there's never been anyone at desks and when you do find someone I feel they just want you out ASAP!

17 May 2019

service

5

Lovely friendly staff who keep you informed the whole time

17 May 2019

service

2

Booked a waiting service ( brake fluid change) supposed to be 1.5 hours waited just over 3 hours got home and looked at video report only half the work completed.

13 May 2019

service

2

I paid for a service package when I bought the car and told over the phone that it had expired and I was not entailed to that now. The branch did sort that for me but I felt I had to fight for everything. The branch was short staffed.

12 May 2019

service

3

The staff are friendly it's just the communication!

09 May 2019

sales

5

All sorted out within a very short space of time. From order to delivery was around 2 weeks, so I was delighted.

09 May 2019

service

5

First class service

08 May 2019

service

3

The service dept. kept me informed of the progress of the car, but the technicians took a long time to identify and solve the problem, so I was without my car for 2 weeks, although I was provided with a courtesy car.

08 May 2019

service

5

Very helpful staff

07 May 2019

service

1

As per comments above, but you do not give enough characters to write a full explanation of the terrible service received. Strange that!

06 May 2019

service

1

No one is ever available to answer calls. As above so disappointed with the service

01 May 2019

service

5

From the point of booking the service to the collection every thing went well, Laura kept us updated with progress and called to let me know when the car would be ready to collect.

29 April 2019

service

1

See above account of my experience.

28 April 2019

service

5

I am always happy with the service department especially Olivia who is so helpful and friendly

28 April 2019

sales

5

Excellent service both before and after sale

28 April 2019

service

5

I was satified

27 April 2019

service

5

Always good service

26 April 2019

service

4

Service was great but on this occasion was expensive, car wasn't washed although it was suggested I should go back for a clean it is a disappointment when there is insufficient time.

18 April 2019

service

3

I have been using this dealership since 2007 and have built a good relationship however parking is an issue too many cars in the car park some staff first class however some not so good it doesn't feel like a premium experience.

17 April 2019

service

2

We walked into MINI but were told that servicing was at BMW for the day and then we were left waiting around 30 mins just to drop the keys off. We then received a call 4 hours later to find out what I'd booked hadn't been done yet.

17 April 2019

service

3.5

Staff polite and car dealt with promptly. Only issue for me was I think labour charge is high

17 April 2019

service

2

My appointment I booked over a month in advance ( as I required a courtesy car) was cancelled due to unavaibility of a courtesy car and as the work I needed doing to my car was badly needed I had to rebook at an inconvenient time

16 April 2019

sales

4

Happy with the service when choosing my car and delivery... I've received absolutely no after service received which I'm disappointed with.

15 April 2019

service

5

Amazed I was sent a video. Well done customer service

14 April 2019

service

2

Having the service video was helpful but the issues with staff remain. We've been left sitting for long periods of time . The first time no one spoke to us for almost ten minutes. It was xmas I got the impression they were getting ready to go out.

13 April 2019

sales

5

As before, everyone there was very friendly, welcoming and helpful.

11 April 2019

service

5

Staff were friendly, knowledgeable and we did not feel under any pressure

11 April 2019

service

3.5

Ok, nothing exceptional

09 April 2019

sales

4

Car had a fault recored on the dash on the day of pick up Delayed pick up till the following working day after the weekend

08 April 2019

service

1

Please refer to the email I sent yourselves on 26/03/19 which I've yet to receive a response.

05 April 2019

service

4

We've had 3 x minis and the servicing etc has always been good

05 April 2019

service

5

Car wash was a nice benefit

05 April 2019

service

5

Quick, courteous and efficient.

02 April 2019

sales

3

It was average service.

02 April 2019

sales

5

The saleswoman was fantastic. The mini show room was rather dongy and depressing somewhat scruffy and not a grrat advert for the car

01 April 2019

service

5

Helpful and efficient in every respect