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Customer Reviews.

service

5

Efficient and friendly

07 February 2019

service

1

As per my first answer. The fact I was told the mini service manager would call me and I am still waiting for that call says it all.

05 February 2019

service

3

Work was done on Mini but it should not have been faulty in the first place. Was on the way into work when the car's gearbox went so had to miss a day of work and as I'm self employed that would have been around £150 for that day

03 February 2019

service

4

No issues with service on the day. 2-3 week wait for a loan car made booking difficult as had to wait for 3 hours. Also one of issues found 18 months after car purchase was concerning given how new car is. Everything else was fine though.

03 February 2019

service

5

Everything was completed perfectly and on time

01 February 2019

service

2

I was told that a service engineer whould contact me no one did and that’s not the first time

23 January 2019

service

1

Didn't solve the problem, very slow, appalling communication and extremely poor customer service.

19 January 2019

service

2

As the car was returned dirty and the service light is still illuminating, plus the hire car had all sorts of warning lights and clearly needed a service, I wonder what attention they actually did give my car? Was it actually serviced?

15 January 2019

service

4

Video great to show service checks.

15 January 2019

sales

4

I would have appreciated a chance to go through the accessories more carefully. As having taken delivery of the car, I sorely miss the parking sensors and reverse camera, which were standard on my previous car.

14 January 2019

service

1

Please see my answer above.

14 January 2019

sales

5

It was

10 January 2019

sales

5

Perfect service beforehand, during and after purchase.

07 January 2019

service

4

Booked and completed very simply.

05 January 2019

service

4

Because you were able to fit Lucy in long before Colchester

04 January 2019

service

3

Please see above comments

02 January 2019

sales

5

Very helpful attitude of all staff.

02 January 2019

service

5

Took my car in for a safety recall. The car was ready within the timescale promised. Communication was good and I got my car back cleaned and valeted.

02 January 2019

service

5

Easy

01 January 2019

sales

5

Very happy with the service.

27 December 2018

sales

5

Enjoyed purchasing our new mini , and was made to feel welcome ??

27 December 2018

service

2

The customer service for the servicing was extremely poor. The assistant Olivia told me she would ring me when the service was complete and didn’t and then when I asked if the service went ok she said yes,without pointing out that there was a problem

27 December 2018

sales

3.5

Salesman was good, spent time explaining & answering my questions

22 December 2018

sales

5

Employee excellent at providing and understanding what I wanted. Also delivery was on the estimated date.

21 December 2018

service

3

Marked as washed and cleaned inside and neither had actually been done!

21 December 2018

service

4

Good service

21 December 2018

service

5

Car serviced promptly, courtesy car offered and accepted. Car returned washed and clean

19 December 2018

service

5

Attentive professional

18 December 2018

service

4

You lost out on a top score as there were no drinks offered I had petrol of 13 miles in the car I picked up for the day although I was compensated when I returned

18 December 2018

service

5

I must say if I have a problem they will fit me in right away

18 December 2018

service

3

Car drop off - 30 mins wait just to hand over keys, being ignored during the wait was not good, but the actual service , the pick up , car clean all first class thank you

18 December 2018

sales

4

Very satisfied overall big: Yasmin did not know all of the features on the car. I asked her if the car had a couple of features, she said no but I found out myself that it did. Also my wing mirror was cracked upon collection but was fixed within 2 wk

14 December 2018

service

4

polite and happy with staff

13 December 2018

service

5

Although the computer system was not working when I arrived at 08.00, the team checked me in manually and my car was still completed within 2 hours

13 December 2018

sales

5

Very good service

13 December 2018

service

5

Great to see a video of my car with explanations.

13 December 2018

sales

4

I love my mini and it arrived early staff very friendly.

13 December 2018

sales

4

Everything was completed on time and was kept up to date

10 December 2018

service

5

Excellent and helpful service

07 December 2018

service

5

Great customer service, very friendly staff and work was completed early

01 December 2018

sales

3

Well, I haven’t got my new car yet, as the wrong colour was ordered. Obviously it was extremely disappointing, but a new car was ordered immediately. I know I am ultimately getting a better car, but initially no apology was forthcoming.

29 November 2018

service

5

Very pleased with the service received

27 November 2018

service

5

Nothing negative atall

27 November 2018

service

5

No complaints at all.

23 November 2018

service

3

the report showed the wrong information in the header i.e.. wrong mileage, wrong service detail...……was told 'system' couldn't correct this.

20 November 2018

service

5

Cooper Chelmsford carried out what was required on the day of the service and kept me informed of both that and of any advisory work in the future.