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Customer Reviews.

service

3.5

Ok, nothing exceptional

09 April 2019

sales

4

Car had a fault recored on the dash on the day of pick up Delayed pick up till the following working day after the weekend

08 April 2019

service

4

We've had 3 x minis and the servicing etc has always been good

05 April 2019

service

1

Please refer to the email I sent yourselves on 26/03/19 which I've yet to receive a response.

05 April 2019

service

5

Car wash was a nice benefit

05 April 2019

service

5

Quick, courteous and efficient.

02 April 2019

sales

3

It was average service.

02 April 2019

sales

5

The saleswoman was fantastic. The mini show room was rather dongy and depressing somewhat scruffy and not a grrat advert for the car

01 April 2019

service

5

Helpful and efficient in every respect

29 March 2019

sales

5

Superb friendly service and not pushy at all.

28 March 2019

sales

5

This is the 4th mini purchased from this centre & have always had fantastic customer service. It was proved to me even more the day I picked up my new car I damaged the wheel & alloy. They repaired within a couple of hours & we're absolutely amazing.

25 March 2019

service

1

This visit booked in for a service states on the invoice a free clean outside and inside footwell not done at all as mud in drivers footwell left from me dropping it off outside was very dirty, no entry in service log book so now have to go back

25 March 2019

service

4

job was well done and car came back OK and clean.

24 March 2019

sales

5

My experience at Mini was wholly positive.

24 March 2019

service

5

Staff kept me fully informed throughout the whole process

23 March 2019

service

4

.

22 March 2019

service

1

I have booked my service through Chelmsford Cooper mini website and selected required service and was given a quote of £181 and then also selected a time slot. I was surprised when I was told on the day that they cannot honour that quote!

21 March 2019

sales

5

The sales people were very accommodating at all times and they went the extra mile to meet all our requirements and our budget, so that it was possible to make our new purchase.

20 March 2019

service

1

See above. I will not be buying or servicing BMW or Mini at Chelmsford again and I intend to report this experience to Head Office and Inchcape.

19 March 2019

sales

5

Everything went well

19 March 2019

service

3

As in 1 - expectations not managed and took twice as long as originally advised

19 March 2019

sales

5

Love this service and generally love Mini cars would recommend to anyone.

19 March 2019

service

4

I was told that although the car was indicating a service was required it actually wasn't which even though challenged on booking was told should be brought in. Then when brought in was told it didn't really need to be!!! Thought the car was supposed

18 March 2019

sales

5

Louis in sales was very helpful

17 March 2019

service

3

They said they would valet the car inside and out but wasn't done otherwise would have had top marks

17 March 2019

service

5

Always pleased

16 March 2019

sales

3

At times during my Enquiry about changing my Mini I felt pressured by the sales team to do the deal there & then & I was told that the deal was only available for that day only. In fact, the deal I got was the very first one offered months later!

14 March 2019

sales

5

I was satisfied.

13 March 2019

sales

5

Helpful friendly staff who made the whole process of buying a new car easy, from the initial purchase to delivery of my new car.

11 March 2019

service

5

as always - good service.

10 March 2019

service

5

everything good and car cleaned as well.

09 March 2019

service

5

The same as my first answer excellent service , I would say it has improved since I bought my car six years ago.

08 March 2019

sales

3.5

Up until collection I was very satisfied with the service, however, on collection day there were a couple of minor things missing from the car that was a disappointment.

06 March 2019

service

5

All good in all aspects

05 March 2019

sales

5

We choose the one we wanted, we bought it, it was constructed, it was delivered to the showroom and we drove it away - what more could anyone want!

03 March 2019

service

1

I was left without a loan car and three times I went back to mini and every time after leaving my car there, I had to walk home. I had no customer service at all.

02 March 2019

service

2.5

If repair hadn't been completed satisfactorily it would have been lower. See above.

01 March 2019

service

5

Picked car up,and brought back,good service.

01 March 2019

service

2

I asked the service desk to look at a fault with the car and they did not fix the issue

01 March 2019

service

2

Very impersonal

01 March 2019

sales

5

Was very smooth and easy

01 March 2019

service

5

Just an easy process with no issues.

27 February 2019

service

2

mistakes made on the service records, incorrect statement made on the vehicle check sheet

25 February 2019

service

5

Thorough and courteous Easy to arrange and complete

22 February 2019

service

5

had some repairs done .and was vert well look after

19 February 2019

service

1

Didn't complete work booked and failed to advise on MOT point. Have not followed up on booking to complete all work required.

18 February 2019

service

4

I have a prepayment service agreement so nice not to have to pay anything for work undertaken

18 February 2019

service

5

Good assistants Custerman care

17 February 2019

service

1

The service adviser was not helpful and needs a lesson in customer relations in my opinion.

17 February 2019

service

4

Took 2 days but lovely clean.